TalkTalk selects Swiss Post Solutions and Celaton Partnership

“In what was a period of major change for TalkTalk; we brought 1500 colleagues based over two sites in the North West together in our new site in Manchester.  We took the opportunity to review and simplify our postal, scanning, courier and tracking services and Celaton suggested their partner SPS based on their professionalism and ability to tailor an innovative, streamlined service for TalkTalk. This partnership has not only given us cost savings but has delivered a product fit for our future requirements.” Said Jill Tucker of TalkTalk’s Property and Facilities Team.

“TalkTalk has been a long standing customer of Celaton, and SPS is one of our most successful partners so we are very pleased to be working with SPS to achieve digital transformation.” Said Andrew Anderson, CEO of Celaton.

“Working with Celaton, our services will deliver digital transformation of important back office functions to allow operations to run efficiently enabling TalkTalk to focus on their core business.” Said Gary Harrold, CEO, Swiss Post Solutions UK.

Celaton lead the way in the application of machine learning to streamline processing of the plethora of content that organisations receive from their customers, suppliers and employees every day by email, post, paper, fax, social media and many other electronic data streams. It enables many of the world’s largest brands to deliver better service faster with fewer people.

 

 

SPS is a leading outsourcing provider for business processes solutions and innovative services in document management. A strong international client base relies on SPS’ ability to envision, design and build end-to-end solutions, and to be its trusted advisor for the key value drivers in BPO: location strategy, process optimization and technology, such as intelligent automation. SPS’ over 8’500 employees and specialized partners span the full range of the industry with a focus on banking, insurance, telecommunications and healthcare, addressing customer needs in more than 20 countries and a revenue of over 600M CHF. SPS is owned by AS Equity, an active technology investor with the intention to scale up SPS’s business and elevate its strategy and performance to be a dominant market leader. There are substantial opportunities for technology innovation to boost growth seen. AS Equity Partners is planning to invest in new technologies to enable digital access to customer consumption and demand data, greater customer intimacy through self-service and the sharing of data and insights with clients, and real time capacity, system and process performance monitoring and reporting.