TalkTalk selects Swiss Post Solutions and Celaton Partnership

December 2017 -  Swiss Post Solutions (SPS), a leading outsourcing provider for business process solutions and innovative services in document management, in partnership with AI software company Celaton, has been awarded an additional contract to provide leading telecoms and media company TalkTalk, with mail management, outbound communications and courier management services at their new office in Salford, Manchester and three regional offices.
 
Incoming mail will be scanned at SPS’ Document Processing Centre into Celaton's inSTREAM™ platform, to enable streamlined processing and delivery into the business.
 
SPS will also manage the on-site mailroom and provide Hybrid Mail which routes communications created at the desk top, to SPS’ production centre for printing and mailing.
 
In addition to Celaton's machine learning technology, the service includes a web based tracking solution for incoming parcels and a web based Courier Management system which provides control and visibility of costs and a pre-approved range of services and suppliers.

“In what was a period of major change for TalkTalk; we brought 1500 colleagues based over two sites in the North West together in our new site in Manchester.  We took the opportunity to review and simplify our postal, scanning, courier and tracking services and Celaton suggested their partner SPS based on their professionalism and ability to tailor an innovative, streamlined service for TalkTalk. This partnership has not only given us cost savings but has delivered a product fit for our future requirements.” Said Jill Tucker of TalkTalk’s Property and Facilities Team.

“TalkTalk has been a long standing customer of Celaton, and SPS is one of our most successful partners so we are very pleased to be working with SPS to achieve digital transformation.” Said Andrew Anderson, CEO of Celaton.

“Working with Celaton, our services will deliver digital transformation of important back office functions to allow operations to run efficiently enabling TalkTalk to focus on their core business.” Said Gary Harrold, CEO, Swiss Post Solutions UK.


About Celaton

Celaton lead the way in the application of machine learning to streamline processing of the plethora of content that organisations receive from their customers, suppliers and employees every day by email, post, paper, fax, social media and many other electronic data streams. It enables many of the world’s largest brands to deliver better service faster with fewer people.
 
 


About Swiss Post Solutions

Swiss Post Solutions (SPS) is a leading outsourcing provider for business processes solutions and innovative services in document management. A strong international client base relies on SPS’ ability to envision, design and build end-to-end solutions and to be its trusted advisor for the key value drivers in BPO: location strategy, process optimization and technology, such as intelligent automation. Part of the Swiss Post Group headquartered in Bern, Switzerland, SPS’ 6800 employees and specialized partners span the full range of the industry with focus on banking, insurance, telecommunications and healthcare, addressing customer needs in more than 20 countries.

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