Customers confirm Swiss Post Solutions “World Class” Net Promoter Score
Zurich – Swiss Post Solutions (SPS), a leading outsourcing provider for business process solutions and innovative services in document management, has again achieved outstanding customer satisfaction results. As part of the company’s annual survey of over 350 customers worldwide, SPS received a Net Promoter Score (NPS) of 84, which is largely above typical industry scores.
About Swiss Post Solutions
We connect the physical and digital worlds
Swiss Post Solutions (SPS) is a leading outsourcing provider for business processes solutions and innovative services in document management. A strong international client base relies on SPS’ ability to envision, design and build end-to-end solutions, and to be its trusted advisor for the key value drivers in BPO: location strategy, process optimization and technology, such as intelligent automation. Part of the Swiss Post Group headquartered in Bern, Switzerland, SPS’ approximately 8’000 employees and specialized partners span the full range of the industry with a focus on banking, insurance, telecommunications and healthcare, addressing customer needs in more than 20 countries.