SPS’ Omni-Channel-Output Factory
SPS’ Omni-Channel-Output Factory is a dedicated shared-service center that specializes in outbound communications. This includes both print and digital channels; all managed in a seamless and integrated Output Management System.
Omni-Channel-Output Factory

Best in class omni-channel communication
Over 150 companies across banking, telecoms, insurance, energy and tech currently use SPS’ Omni-Channel-Output Factory, resulting in major economies of scale. Print is a vital component of any communications strategy, but it can be expensive, especially if a company wants to leverage personalization. At SPS, 400 employees are dedicated to output processing and handle over 1.5 billion documents each year. SPS’ solution is flexible: companies scale up and down volumes in order to cope with peak periods, marketing campaigns or business seasonality.
With SPS’ Service Factory approach, companies are able to adopt a true omni-channel strategy for their communications. Allowing them to maintain consistent with branding and messaging, regardless of the customer receiving a letter, an email or a text message. This includes the potential for micro-segmenting and personalization across different audience groups.
In addition, all customer responses are tracked, and the data is fed back into a centralized database. This allows our clients to create detailed and accurate profiles for different customer segments. As data volumes increase, it is becoming a major task for organizations to maintain their customer profiles and keep them up to date in real-time.