Retail

Social networks and e-commerce are developing fast and mobile access to countless applications and information are the norm. As a consequence customers are better informed and more aware of the true value of products or services.

Personal, targeted sales

It's a challenge and an opportunity: if you can understand the wishes and preferences of your target groups, speak  to your customers on a personal basis, and fulfil their expectations, you will be rewarded with satisfied customers, great customer development potential, and high levels of customer loyalty. The networked compilation, evaluation, documentation, and integration of customer data across all channels and media is of crucial importance, and this is precisely what Swiss Post Solutions can help you to achieve.


Meeting your requirements

Our flexible modular customer and customer loyalty management services allow you to benefit from solutions which are exactly tailored to your needs – from conception to implementation and ongoing operations. You determine when and where we come into play. Thanks to our models of pricing according to use, your costs are always completely transparent.


Your benefits

  • Treat your customers with an intelligent bonus system, special promotions, vouchers, and loyalty deals. 
  • Create multi-channel sales incentives and increase customer satisfaction with analyses of customer data from the first stages of a campaign right through to its fulfilment. 
  • Use your online shops to their full commercial potential with easy billing and payment processes.
  • Case Study

    BPO for fashion consignor

    Learn how this retailer improved customer response management through digitisation by using Business Process Outsourcing.

    Read Case Study about BPO for fashion consignor Read Case Study

Related Solutions

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