A typical BPaaS solution involves approximately 80% automation and 20% manual processing, with both elements tightly integrated into a centralized cloud based platform. The result is an integrated system that can connect numerous functions across an organization and be used to manage entire workflows.
On the technology side, recognition programs and artificial intelligence (AI) systems, such as natural language processing (NLP) and natural language understanding (NLU), are used to automatically scan large amounts of data, and extract and categorize the most relevant information. Meanwhile,
robotic process automation (RPA) inputs data into the relevant systems and bridges the gaps between different IT systems. This combination of automation and machine learning is known as
intelligent automation (IA).
For exceptions or more complex process steps, tasks are routed to human workers, either located in the same country (onshoring), or in a global service center (offshoring). With robots completing routine actions, human workers can focus on more difficult and challenging areas. The result is both increased speed and superior quality.
SPS’ BPaaS solution can also be tailored to a client’s bespoke operational needs, regardless of the challenge or task. With this approach, an entire function, such as
claims processing or payroll can be managed with efficiency and accuracy. We call this a Business Service Factory, because like a factory, it can complete high volumes of complex work and provide a standardized, scalable output. The only difference is that rather than machines, we use digital processes and technology