Digital Workflow

By implementing 100% digital workflows, we empower businesses to operate anywhere, anytime. Core processes are no longer tied to a single location, which increases efficiency and enables greater operational flexibility and resilience.

The Value Of A Digital Workflow

Processing inbound information is getting more challenging every year. Traditional communication channels such as print, letters and forms are still popular but are being supplemented by an ever-growing array of digital channels. In order to provide a quality customer experience, it is vital that companies build systems that can handle large volumes of both physical and digital communication.
 
By streamlining processes, leveraging technology, and removing manual touchpoints, companies can increase efficiency and improve processing times. Digital workflows can also be completed anytime, anywhere, which adds a powerful layer of flexibility and resilience. Workloads can be easily shifted between service centres, or to a work-from-home environment in response to disruption.
 

What Is A Digital Workflow?

SPS’ approach to digitising workflows is based around ‘one-touch processing’. This means that all physical documents are immediately scanned and digitised at the start of the process – they are only physically touched once. By using technologies such as intelligent automation, data and key information can be automatically classified, extracted, and delivered into a company’s IT systems for further processing. Unstructured input like email, social media, or text messages can also be automatically ‘read’ and then turned into useable, structured information that is ready to be processed.
 
Digitising inbound information also creates opportunities for further digital transformation throughout the organisation. Processes can be automated or removed completely, which increases speed and efficiency.

SPS' Digital Workflow Offers

  • Anywhere, anytime processing – Digital workflows are not location dependent, they can be easily shifted between operating locations, which increases flexibility and resilience.
  • Streamlined operations – By removing manual touchpoints, companies can greatly increase efficiency and processing speed, whilst reducing cost.
  • Greater transparency – Digital workflows can be tracked and audited. Data can be made available in real time.
  • Accelerate digital transformation – By digitising inbound information, you create opportunities for further digitisation throughout the organisation.
If you would like to learn more about how to digitise your workflow
 
 

  • Case Study

    Global Industrial Group thyssenkrupp

    Read Case Study about Global Industrial Group thyssenkrupp Read Case Study

Related Solutions

introduction

Intelligent Backoffice

SPS’ Intelligent Backoffice can handle core processes that used to be too complex to outsource.

Discover More

Discover More about Intelligent Backoffice

Smart Shoring

Smart Shoring enables companies to increase productivity, speed and quality.

Discover More

Discover More about Smart Shoring

Rapid Scaling

Rapid Scaling gives companies the support and flexibility they need to expand.

Discover More

Discover More about Rapid Scaling

Would you like us to call you?

or Contact us for more information

+1-877-275-3677 Contact us

We are happy to provide you with more information! (1/3)

Continue to sign up and receive a call from SPS

We are happy to provide you with more information! (2/3)

We are happy to provide you with more information! (3/3)

Thank you

We are happy to provide you with more information