Intelligent Automation

Intelligent Automation enables organisations to achieve significant improvements in business process performance, by leveraging Robotic Process Automation and Artificial Intelligence in their document management and business process workflows.

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Automation for the next generation of process improvements

Intelligent Automation is delivering productivity enhancements of unsurpassed quality to organisations through the unprecedented automation of processes. Advancements in Robotic Process Automation and Artificial Intelligence are paving the way for our clients to meet the demands of their customers, while improving profitability and increasing market share. Intelligent Automation does not require transformation of the current IT landscape. For organisations seeking to gain a sizeable competitive advantage, Intelligent Automation systems are the perfect solution.


Reimagine your business processes

The use of Intelligent Automation allows Swiss Post Solutions to combine established outsourcing capabilities like scanning, OCR, data capture and extraction, with Robotic Process Automation and Artificial Intelligence technologies.

Intelligent Process Automation is applied within a wide range of industries like Banking, Insurance or Healthcare and is particularly effective with tasks that are high volume, repetitive and time consuming, in addition to being time-critical and seasonal. The deployment of Intelligent Automation systems improves process performance, providing consistent and error-free results. It also processes structured, semi-structured and unstructured data, such as customer e-mails and correspondence, leading to higher levels of productivity and speed. Intelligent Automation helps you to streamline processes and handle high volumes or peak periods, and is configured to integrate with your existing front- and back-office systems.

Unlocking the potential of unstructured data

in four steps to your Intelligent Automation Solution

To provide our clients with the most appropriate Intelligent Automation solution, Swiss Post Solutions follows these four steps:

  • Automation Assessment: evaluation of technical feasibility including high level business case.
  • Solution Concept: detailed analysis of business case and automation concept.
  • Configuration: setting and testing. 
  • Operation: solution deployment and operational management.


Your advantages

Intelligent Process Automation embraces new technologies, taking business processes to the next level. Organisations deploying Intelligent Automation benefit from far more than cost optimisation:

  • Increased operational agility - Intelligent Process Automation allows complete and unconstrained scalability.
  • Consistent high quality output - errors are reduced and processing is performed correctly the first time.
  • Customer driven approach - speed and flexibility enable improved customer service when applying to client-oriented processes.
  • Process and service optimisation – Intelligent Automation systems work 24/7/365 and absorb high volume.
  • Data protection - solution location is flexible, making it possible to retain data in the respective country or office.

SPS’ journey to improved customer experience

SPS’ journey to improved customer experience
  • Case Study

    Intelligent Automation in Banking

    Learn how a retail bank improved debt collection using Robotic Process Automation.

    Read Case Study about Intelligent Automation in Banking Read Case Study

  • Case Study

    Travel Business

    Learn how this travel operator saves two FTE by applying Robotic Process Automation to answer travel queries.

    Read Case Study about Travel Business Read Case Study

  • Case Study

    Insurance Group

    Learn how the use of robotic automation reduces the processing of manual tasks by 50%.

    Read Case Study about Insurance Group Read Case Study

Customer testimonials

  • testimonials

    Swiss Post Solutions (SPS) is a good example of a company whose strategy has evolved to respond to the opportunities provided through intelligent business process automation. IDC has seen a significant progression in the two years since IDC interviewed the company about its strategy for leveraging robotics and artificial intelligence to improve its document management BPO service

    Jacqui Hendriks, IDC Research and Consulting Manager

  • testimonials

    Swiss Post Solutions have established themselves as a leading inSTREAM service provider. They have proved to be a highly competent and professional global partner and the deployment of the inSTREAM platform in their Swiss data center is further evidence of their growing credibility and in their ability to deliver intelligent automation to their global customers.

    Andrew Anderson, CEO, Celaton

  • testimonials

    I like Swiss Post Solutions because they are reliable, efficient, trustworthy and committed to sustainability. I only ever had positive experiences with them.

    Robert Oudmayer, CEO, CembraMoney Bank AG

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