Smart system integration

Many companies still rely heavily on legacy software applications for data processing. Re-platforming can be very expensive and time-consuming, luckily this is where Robotic Process Automation (RPA) can help.

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How to create a smart system integration

Instead of migrating all existing applications into one platform/piece of software, we use Robotic Process Automation (RPA) to extract information from one system and move it to another.

To further improve RPA, the process is designed and enhanced with Intelligent Automation (IA). It allows for the automation of more complex tasks, such as changing customer credit limits - which may require integrating and analyzing data from multiple sources as well as third parties.

The benefits of smart system integrations

  • Greater accuracy –  By automating manual, error-prone processes.
  • Cost reduction – Automating repetitive manual tasks can result in cost savings of up to 74%, allowing companies to concentrate their spending on human talent where it adds the greatest value.
  • Faster response time – Process information quicker and cut response times, resulting in happier, more satisfied customers.
 
Designing a process that combines IA with a skilled workforce allows for greater operational efficiencies. Automation handles the majority of tasks allowing the workforce to focus on more complex tasks, where technology would not be an efficient solution.
 
Find out more about process design in our interactive whitepaper.
 
If you would like to discuss how IA can help integrate your existing business platforms
 
 

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