Intelligent Automation

Intelligent automation (IA) refers to a mix of technologies that allow companies to automate complex tasks at scale. It typically involves a combination of robotic process automation (RPA) – where software robots mimic repetitive tasks such as entering data from one spreadsheet to another – and artificial intelligence (AI). The addition of advanced cognitive technologies, like visual recognition, natural language processing (NLP), and semantic understanding, enables IA to comprehend document content e.g. a customer email. Companies are taking a strategic approach to IA and using it as an engine to power their business processes in a number of areas.

• Greater accuracy –  By automating manual, error-prone processes.
• Cost reduction – Automating repetitive manual tasks can result in cost savings of up to 74%, allowing companies to concentrate their spending on human talent where it adds the greatest value.
• Faster response time – Process information quicker and cut response times, resulting in happier, more satisfied customers.  
• Better customer experience – IA helps create an always-on organization that can respond to customer needs 24/7.
• Physical/digital hybrid – SPS IA Solutions can be used to optimize processes in both the physical and digital worlds.
• Re-engineer business processes – IA is a core component in a business process factory that allows companies to automate business processes systematically, at scale.
• Unlock data value – By digitalizing and centralizing information, companies can build a comprehensive profile of each individual customer. This allows them to better respond to each person’s unique preferences and needs.