Digital Mailroom

The successful management of documents and information begins with incoming mail, be it in physical or electronic format. Processing your mail efficiently is a complex task and one that our Digital Mailroom Solution is designed to manage.

Efficient document and information processing

The Swiss Post Solutions' Digital Mailroom offers you a solution for the management of data and documents and so meets one of the central challenges of the modern workplace. The management of incoming physical mail and client communication via digital channels is centralised via an omni-channel service and rendered more efficient through digitisation. The digital mailroom has the potential to transform your organisation's processes, maximise your efficiency, and make dramatic reductions in your paper consumption.


The Swiss Post Solutions Digital Mailroom deals with incoming data and documents. We can manage physical and digital mail, including email: items can be categorised, forwarded and distributed, comments can be added, and deliveries can be recorded at the click of a mouse. Your employees get all the information they need at the right time and place, and in the right format. At the same time, information is automatically transferred via specified interfaces into your existing workflow systems.

Your benefits

The Digital Mailroom Solution can be implemented at almost any scale, from a single department to a whole company, in a centralised or de-centralised model and across borders and geographic regions:

  • Improved reaction times in business operations. 
  • Reduction of manual tasks through use of Optical Character Recognition, Robotic Process Automation and Artificial Intelligence
  • Mobile, location-based and flexible working models.
  • Collaberation on projects, documents and workflows.
  • Improved information security and compliance.
  • Lower overall costs (by reducing processing times).
  • Reduced archiving, duplication and internal post costs.
  • Lower emissions and waste.

  • Case Study

    Digitalisation at Allianz Suisse

    Read Case Study about Digitalisation at Allianz Suisse Read Case Study

  • Case Study

    Zurich Insurance Group

    Learn how Zurich Insurance transformed process performance with Digital Mail.

    Read Case Study about Zurich Insurance Group Read Case Study

Customer testimonials

  • testimonials

    With Swiss Post Solutions we have more than 99% of documents digitally available for case management same day.

    CIO, Insurance company

  • testimonials

    The new centralised service and the use of Swiss Post Solutions’ Digital Mail solution has enabled a more streamlined process by reducing the number of parties handling the cheques and freed up the General Accounts Services team to undertake more specialist activity.

    General Accounting Services Team Leader, Zurich Insurance Group

  • testimonials

    Swiss Post Solutions offered the right combination of technology, mail expertise and understanding of the unique nature of an airport operating environment. Swiss Post Solutions were able to offer Emirates a solution that met our immediate requirements and provided opportunities for wider benefits.

    Vice President, Central Services, Emirates Group

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