Administrative Support Services

Strong and lasting impressions of your business are formed during the first two minutes when interacting with customers, employees, vendors and guests. Yet many organisations find it difficult to recruit, train, manage and motivate employees in administrative support roles.

Swiss Post Solutions provides professional reception, concierge, administrative and hospitality personnel to properly manage the reception, conference center and office services functions of your organisation. We hand-select each Customer Service Associate to align with your organisation’s core values and culture. Our personnel bring a high level of service and hospitality to your reception and office support operations and are responsible for:

• Greeting and directing guests to appropriate meeting rooms
• Answering and routing phone calls
• Managing and receiving courier shipments
• Coordinating conference room bookings, event planning, catering, A/V support and logistics
• Working with building management and reception to coordinate supplies, facilities, and security requirements
• Providing support for word processing and filing
• Caring for the surroundings of the reception area
• Supplying additional support services, such as travel arrangements, security, and distribution of office supplies, as well as coordinating any requests with building management

Swiss Post Solutions has gained expertise in reception and front office services through our work with hundreds of organisations, utilising these services across a wide range of industries. Our in-house hospitality experts have extensive operational background in front office services and continually provide the training and industry best practices to your office support personnel.