Omni-Channel Output Services
SPS Output Management supports client-to-customer communication through physical and digital channels.
Operating an Omni-Channel Output Strategy
An increase in customer demand and an influx of communication channels has resulted in companies needing the scalable capacity to manage data, in order to efficiently feed information back to the customer.
With years of experience in Document Output Management, SPS Output Management Services empower businesses to communicate with their customers based on their preferences, regardless of physical or digital channels.
What is an Output Management Service?
Output Management, or Enterprise Output Management (EMO), utilizes digital technologies to format, manage, and distribute data (including documents). This process uses applications such as enterprise resource planning systems (ERPs) as well as customer relationship management systems (CRMs).
Document output services allow customers to receive documents through their preferred communications channel. This process results in critical files reaching customers quickly and efficiently.
How can output management improve business operational efficiency?
70% of document management is still physical, which means that companies are spending vast amounts of time and money to harbour a manual workforce. In peak seasons, business resources need to be scalable, which in turn can increase running costs significantly.
With the emphasis placed on input processing, many businesses don’t have enough time and resources to improve output processing. However, by digitizing document workflows, there are substantial cost savings and business efficiencies from which to benefit.
Our solution is fully scalable and flexible, regardless of seasonality or business requirements. The human workforce can complete tasks that add higher value to the business and lead to substantial cost savings.
SPS Output Management Services
Transactional Printing Services
SPS securely and efficiently handle the entire transactional printing cycle. From data input to the production of materials, putting documents in envelopes, and feeding them into the postal sorting system. With SPS transactional printing, there are no fixed costs, so you only pay for the documents that are processed.
Direct Mailing Services
Use the free whitespace on documents for marketing to avoid the costs of producing enclosures and increase sales revenue. SPS handle the data management - from preparation and programming to individual advertising messages and the production of communications.
Digital Delivery Channels
Digital channels are a cost-effective way of transitioning and integrating a range of electronic options alongside traditional print media, for internal and external processes and communications. SPS offer an end-to-end solution, working with our clients to define an ongoing program of methods, activities, and tools to ensure a successful communication integration.
The Benefits of Output Management
By optimizing the output management process, businesses can increase operational efficiency, customer relationships, and customer loyalty.
Specific benefits of output management include:
- The reduction of operational, production, and distribution costs - savings of up to 80% per document
- Removal of organizational bottlenecks - such as data overloading, complex processes, and the scalability of processes
- Proactive managing and monitoring of customer communications
- Print optimization and high-quality white paper solutions
- Fast response to regulatory compliance changes
- The reduction of environmental impacts and corporate carbon footprint
Why is SPS the preferred EMO supplier?
SPS has years of experience in EMO. In fact, our end-to-end services can improve the entire document output management process. We have developed a flexible and scalable process platform, enabling any physical or electronic document to be transformed and communicated as required.
We leverage our modern, stable, and standardized platform to centrally and securely manage client data. We also optimize all documents and communications processes without risk, while minimizing operational costs and increasing productivity.
To see how our end-to-end output management services can benefit your business,