Case Study

Sanitas Health Insurance

  • Challenge

    Sanitas’s input management has always been handled internally. In 2018, the health insurer explored outsourcing to an external service provider. By outsourcing, Sanitas have sought to reduce costs and improve cost flexibility while maintaining consistent high quality and minimising the risks and costs involved in replacing the legacy IT system.
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  • Solution

    • SPS is taking over Sanitas’s entire input management, incl. handling incoming mail, work preparation, digitalisation and post-processing. Sanitas will still carry out the downstream technical processing.
    • For the provision of services, SPS will implement a modern solution using One-Touch Processing (OTP) for scanning and the state-of-the-art application Smartfix for identification.
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  • Benefits

    • Efficient scanning of invoices and customer documents
    • High degree of automation in the physical and digital reading of customer correspondence, incl. email/portal/app
    • Processing of incoming post within one day, including triage, digitalisation, post-processing and forwarding to the relevant internal Sanitas departments
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